Last updated: 9 July 2026
Fundacion Telefon pa Hubentud Aruba operates the 131 — Telefon pa Hubentud (Youth Helpline) chat, phone, and email service. This page explains what we collect, what we do with it, and what we never do with it.
So that Fundacion Telefon pa Hubentud can understand which parts of the app help most and improve the service, the app sends a small number of anonymous events to our own servers. Examples: which screens you visit, which language you picked, which mood you selected, whether you started a chat, and how many times NGO information was viewed. The number of times the app was opened is also counted.
These events are tied only to a random ID generated inside the app. They are never linked to your real name, email address, phone number, device identifier, or GPS location. Your approximate country (for example Aruba, the Netherlands, or the United States) is derived from the internet connection that delivers each event; the internet address itself is not stored.
Nothing you type in the chat is sent as an analytics event. Message content stays in the chat only. The analytics data is stored on the same 131 servers as the rest of the service — it is never sold, shared with advertisers, or sent to any third party.
Your conversations are stored encrypted on Amazon Web Services servers in the United States (us-east-1 region). Only counsellors and authorised staff of Fundacion Telefon pa Hubentud Aruba can read them.
Nobody. We do not sell or share your data with advertisers or third parties. The only exceptions are (a) when we are legally required to disclose information by a court order, or (b) under the safety exception described in the Terms of Service.
This service is designed for youth. Because we never ask for your real name, phone number, or location, we have no way of identifying you unless you choose to tell a counsellor.